No receiving fax in my Client?
You must set up the Fax Routing rules to route the received fax messages to users automatically according to the CSIDs(Called Subscriber Identification), Caller ID and COM port of modems.

To set up Fax Routing Rules:

  1. On Server menu, click Server Options, or click the Server Options button on the toolbar
  2. The Server Options dialog box will be displayed, click Routing Rules on the right side of the window
  3. Add Fax Routing Rules:
    a). To automatically forward the fax messages which received from a specific Fax Line(COM port) to users:
    • Double-click Devices node to expand all available modems, choose a fax device(Modem), click Users... button on the buttom of the window
    • In the Choose Users dialog box, specify the users to whom the selected rules will apply

    b). To automatically forward the fax messages according to the Calling Number Display Data(Caller ID):

    • Click New Number button on the bottom of the window, then enter a phone number or the right-most digit of the integral part of a phone number
    • Select the new added Phone Number in the treeview, click Users... button
    • In the Choose users dialog box, specify the users to whom the selected rules will apply

    c). To automatically forward the fax messages according to the CSID:

    • Click New CSID button on the bottom of the window, then enter a CSID string(Please see CSID Matching Rules for more information)
    • Select the new added CSID in the treeview, click Users... button
    • In the Choose users dialog box, specify the users to whom the selected rules will apply
  4. Click OK to save. All these configs will be applied in the next coming fax

See also Automatic fax routing

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