When opening the software, you receive "Runtime error 71: disk not ready."
Cause

The software cannot write to the set data path. This can be caused several ways:
  • the set data path does not exist
  • you do not have read/write access to the data path

Resolution

Reset the data path

Select Defaults > Set Data Path. Reset the path, even if it is already set correctly. Then try again to create a report.

Verify the data path exists

Select Defaults > Set Data Path. Note the path you have set. Then browse to that location on your computer to verify that it exists.

Verify your access to the data path

Select Defaults > Set Data Path. Note the path you have set. Then browse to that location on your computer. Check the folder properties to ensure you have read and write access to the folder.

Workaround

If you are unable to open the software, it is possible to modify the data path set in the Config.ini file. Browse to C:\Documents and Settings\All Users\Application Data\JoyFaxClient\ directory. Use a text editor(NotePad) to open the file "Config.ini". Edit the "[XXXXX] UserFolder" information to force a new data path (see example below). Then save the file and try to access the program again.

Sample Config.ini

[demo]
UserFolder=C:\Documents and Settings\All Users\Application Data\JoyFaxClient\demo\

[General]
ServerIP=192.168.0.31
LanguageID=
[UserList]
1=demo
TotalCount=1

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