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  Frequently Asked Questions
Why is fax resolution so low?
Sometimes, we have selected High Print Quality (see How to increase Resolution/Quality of sent fax?) when creating a fax but still get no good outcome. In such case, we need to check the fax resolution setting in the Joy Fax Printer and make sure it is the same as the Print Quality set up in Joyfax Client Options:
  1. Click Start, select Control Panel, double click Printers and Faxes;
  2. Right click the Joy Fax Printer, select Printing Preferences;
  3. In the pop-up dialog, click the Advanced button. In the Advanced Options dialog, you see the currect Print Quality:
  4. Go back to Joyfax Client, in the Fax Editor dialog box, click Options button on the left side of the window;
  5. The Fax Options dialog box will be displayed, then click Fax tab;
  6. On the Fax tab, click the Custom Settings option, then change the Print Quality to the value(High(204 x 196) ) shown in the above image.



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