Premium Support Service and Agreement
The ways of technical support that are included into the Premium Support Service allow to solve a problem or get an answer in a very short period of time. The personal contact with an employee of the technical support department or an employee of the marketing department gives you a possibility to describe your problem in the most exact way and get the most qualified answer. Premium Support includes the following kinds of technical support:
  • support via Remote desktop connection. The given system allows the technical support employee to connect to the desktop of our computer and configure the system or solve a problem together with you. This current way of technical support is available on workdays from 7:30 to 12:00 and 21:00 to 6:00 the second day EST USA. In order to use this kind of technical support, you should leave a request with the date, time and way to contact you for establishing the remote connection.
  • support via Instant Messages systems is available on workdays from 1:30 till 16:30 GMT. In order to use this kind of technical support, you should leave a request with the date, time and the name of Instant Messages system, by means of which an employee of technical support can contact you. It is possible to use Windows or MSN Messenger, Skype. If you don't use any of the abovementioned systems, please, specify the name of the program using which we can contact you. Chat with us Now! 
Note for purchased user: If you use these ways of technical support, and you still would like to refund, we'll charge you $25USD per hour(One hour at less per time) from your balance. IT IS NOT REFUNDABLE! Thank you for your understanding.
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